Shipping policy

Shipping Policy

Full details on shipping rates, ship days, packaging, extreme weather handling, and our Live Arrival Guarantee are on our Shipping and Live Arrival Guarantee page.

Quick summary: We ship live animals via FedEx Priority Overnight only, Monday through Wednesday, at a flat $39.99. Orders of $300 or more ship free. We ship to the continental United States only. Every order is packed in an insulated box with damp paper towels and gel packs as needed, and includes an overcount.

Our Live Arrival Guarantee applies when temperatures at both origin and destination are between 45°F and 85°F. In extreme weather, reply to your order confirmation with the address of the FedEx hub nearest you and we will ship the package there for pickup. In the event of a DOA, contact us within 2 hours of delivery with photo proof at info@creaturecache.com.